SHIPPING & RETURNS
Shipping Policy
DSPLY Shipping Policy (UPS)
Last updated: March 3, 2026
At DSPLY, we’re a new brand built on design, precision, and trust. Our #1 goal is simple: every customer should be happy, proud to wear DSPLY, and confident we’ll handle any issue the right way. If something goes wrong, we want the first opportunity to make it right—fast.
1) Shipping Carrier + Tracking
We ship using UPS.
Once your order ships, you’ll receive an email with tracking.
Tracking may take up to 24 hours to show movement after the label is created.
2) Shipping Coverage / Insurance (Orders Under ~$50)
Most DSPLY shipments are under $50.
UPS shipments typically include carrier coverage and tracking; we treat your shipment as protected in transit.
Regardless of carrier outcomes, DSPLY will work with you to resolve issues (replacement, credit, or refund—see the Return Policy below). We don’t hide behind shipping problems.
3) Shipping Speed (Typical Ranges)
U.S. standard shipping: commonly 2–5 business days after it leaves us
Delivery dates are estimates, not guarantees.
4) Address Accuracy (Important)
Please double-check your address before submitting your order.
If an address is entered incorrectly and the package is delivered elsewhere (or returned), we’ll still try to help—but DSPLY can’t guarantee replacement/refund for delivery issues caused by an incorrect address.
If you need to change your address, contact us immediately after ordering. If it already shipped, changes may not be possible.
5) Lost, Stolen, or Damaged Packages
If your package is lost, damaged, or missing, contact us right away so we can fix it.
What to do:
Email dsplyroom@gmail.com
with your order number
Include photos (if damaged): item, packaging, and shipping label
If marked “Delivered” but you didn’t receive it: check mailbox/door, neighbors, leasing office, and any cameras if available
Resolution options (our “Make It Right” approach):
We may ship a replacement, or
Provide store credit for the next collection, or
Issue a cash refund to the original payment method
(Details below in the Return Policy.)
6) International Shipping (Offered)
DSPLY does offer international shipping.
Delivery times vary by country and destination.
International orders may take longer due to customs processing.
The customer is responsible for any customs fees, duties, or import taxes required by their country.
Once the package is handed to UPS and/or local carriers in the destination country, tracking updates may appear less frequently depending on the region.
Return & Exchange Policy
DSPLY Return + Exchange Policy (Happiness Guarantee)
Last updated: March 3, 2026
We’re new, and we care about the long game. That means we want every customer happy, and if you’re not, we want the chance to handle it directly and make it right.
1) Return / Exchange Window
Returns and exchanges are accepted within 30 days of delivery (based on tracking).
If your item arrived damaged or incorrect, contact us within 7 days of delivery so we can prioritize and resolve it immediately.
2) Eligibility (Condition Requirements)
To qualify for a return or exchange, items must be:
Unworn, unwashed, and in original condition
Free of deodorant marks, scents, stains, pet hair, or damage
With any original tags/packaging if included
If an item is returned in a worn/washed condition, we may have to deny the return or issue a partial credit (case-by-case).
3) What We’ll Do If You’re Not Happy (Your Options)
If you’re not satisfied, DSPLY will offer one of the following resolutions:
Replacement garment shipped to you (same item/size if available)
Store credit toward the next collection
Refund to your original payment method
We may recommend the best option based on inventory timing and what’s fastest for you—but the goal is your satisfaction.
4) Exchanges (Size or Style)
Size exchanges are available if the requested size is in stock.
If the replacement size is not available, you can choose:
Store credit, or
Refund
If you need sizing help before exchanging, contact us—we’ll help you pick correctly.
5) Incorrect Item / Defective Item
If we sent the wrong item, or the item has a manufacturing defect:
DSPLY will prioritize:
Replacement, or
Store credit, or
Full refund
6) Return Shipping Costs
If the return is due to our error (wrong item, defect, shipping damage): DSPLY covers it (when applicable).
If the return is due to preference (changed mind, ordered wrong size): return shipping is typically customer-paid.
7) How To Start a Return
Email dsplyroom@gmail.com
with:
Order number
Item(s) you’re returning
Reason (quick note helps us improve)
Photos if damaged/defective
We’ll reply with next steps and, if applicable, a return label and instructions.
8) Refund Timing
Once your return is received and inspected:
Refunds typically process within 14–21 business days
Your bank may take additional time to post the credit
9) Non-Returnable Items (If Applicable)
These items are not eligible for return/refund unless defective:
Items marked Final Sale
Gift cards
Promotional/free giveaway items (unless we made an error)
10) Chargebacks / Disputes
We get it—sometimes people panic when something goes wrong. But please contact us first. We will fix it.
If a chargeback is filed before giving DSPLY a chance to resolve the issue, it can delay your resolution while the carrier/payment processor investigates.
Contact Info
Support email: dsplyroom@gmail.com