STORE POLICY

# STORE POLICY PAGE

 

**DSPLY Store Policies**

**Last updated:** March 3, 2026

 

At **DSPLY**, we’re a small team with a big standard. We design, test, and print locally because we care about how it **looks**, how it **feels**, and how it **lasts**. If anything about your order isn’t right, **we want the first opportunity to fix it**.

 

## 1) Our Promise

 

We want every customer happy—period. If you have an issue, email us and we’ll work toward the best solution: **a replacement garment, store credit for the next collection, or a cash refund** (depending on the situation and inventory availability).

 

**Support:** [dsplyroom@gmail.com](mailto:dsplyroom@gmail.com)

 

## 2) Product Standards (T32 + R32 Only)

 

Right now, DSPLY is focused on two silhouettes only:

 

* **T32**

* **R32**

 

We chose these because the fabric has an **organic, premium texture** with a **structured feel** that supports long-term wear and clean-looking prints.

 

## 3) Printing + Packaging (Made With Care in Dallas)

 

* All DSPLY graphics are printed using **DTG (Direct-to-Garment)** for high-detail output and premium finish.

* Printing is done **locally in Dallas**.

* Orders are **packed by hand** by our team—**Yuki and Luis**—with quality checks before shipment.

 

## 4) Shipping (UPS)

 

* We ship with **UPS** (domestic + international).

* Tracking is emailed once your package ships.

* Most DSPLY shipments are under **$50** and we treat shipments as covered/protected at that value through UPS.

 

### International Shipping (Offered)

 

We **do ship internationally**.

 

* International delivery times vary by destination.

* Customers are responsible for **customs duties, import taxes, and fees** required by their country (if applicable).

* Customs processing can add extra time outside of our control.

 

## 5) Address Accuracy

 

Please double-check your shipping address before placing the order.

 

* If an address is incorrect and the package is delivered elsewhere (or returned), we’ll still try to help, but we can’t guarantee a replacement/refund for delivery problems caused by an incorrect address.

 

## 6) Returns, Exchanges, and Refunds

 

We’re new and we care about getting it right. If you’re unhappy, we want the chance to make it right.

 

### Return/Exchange Window

 

* Requests must be submitted within **30 days of delivery** (based on tracking).

* If your item arrived damaged/incorrect, contact us within **7 days of delivery**.

 

### Eligibility

 

Items must be:

 

* **Unworn, unwashed, and in original condition**

* Free of stains, odors, deodorant marks, pet hair, or damage

 

### What We’ll Offer (Based on the Situation)

 

1. **Replacement garment** (same item/size if available)

2. **Store credit** toward the next collection

3. **Refund** back to the original payment method

 

### Refund Timing

 

After your return is received and inspected, refunds typically process within **14–21 business days** (your bank may take additional time to post the credit).

 

## 7) Quality Notes + Variations

 

Because our garments are printed and handled with care in small runs:

 

* Minor differences in print placement/ink appearance can occur (normal for DTG).

* Colors may vary slightly due to lighting/screens.

 

## 8) Garment Care (For Longest Life)

 

To protect the fabric and keep your DTG print looking crisp:

 

**Wash**

 

* Machine wash **cold**, **inside out**, gentle cycle

* Use **mild detergent**

* Avoid **fabric softeners**

* Do **not** dry clean ([help.printful.com][1])

 

**Dry**

 

* **Hang dry** recommended, or tumble dry **low heat** ([help.printful.com][1])

 

**Iron**

 

* Iron **inside out** on cool/low heat

* **Never iron directly on the print** ([help.printful.com][1])

 

## 9) Contact

 

For any order issues or questions:

**[dsplyroom@gmail.com](mailto:dsplyroom@gmail.com)**